Refund Policy – Digital Solutions IT
At Digital Solutions IT, we maintain a transparent and professional approach to our SEO services. By hiring us, you agree to the following terms:
1. Payment Terms & Project Initiation
-
Mandatory Advance: A mandatory 30% advanced payment of the total project value is required to secure your slot.
-
Activation: Work will ONLY begin once the 30% advance payment is confirmed.
-
Third-Party Assets (Plugins/Themes): If any Premium Plugins, Themes, or Tools are required, the client is responsible for purchasing them.
-
Agency Procurement: If the client requests Digital Solutions IT to purchase these items on their behalf, a 100% advance payment for the item’s cost must be made. These purchases are strictly non-refundable.
2. Post-Execution Policy (Strict No-Refund)
-
Work Commenced: Once the project setup, audit, or execution has officially started, NO REFUNDS will be issued (including the 30% advance).
-
Specific Services: Fees for Link Building, Content Writing, and API/Schema configurations are non-refundable once the process begins.
3. Project Cancellation
-
1-Month Commitment: Clients can only request to cancel a recurring project after the first 30 days (1 Month) of service.
-
Notice Period: A cancellation notice must be sent via email at least 7 days before the next billing cycle.
4. Local & International Payment Rules
-
Local (Bkash, Nagad, Rocket, Upay, Bank Transfer): The Client must pay the Cashout/Transaction Charge in addition to the service fee.
-
International (PayPal, Western Union, Payoneer, Bank Transfer): Any currency conversion fees, intermediary bank charges, or gateway fees are the sole responsibility of the client.
5. Contact Information
-
Website: digitalsolutionsit.com
-
Support Email: team@digitalsolutionsit.com
-
Telephone: +880-130-367-3523
- Google Map Our location Sylhet, Bangladesh